3.投诉+建议复合信

Directions:

Suppose you have found something wrong with the mobile phone that you bought from a flagship store last week. Write a letter to the customer service center to

1) make a complaint, and

2) give your suggestion.

You should write about 100 words on ANSWER SHEET.

Do not sign your name at the end of the letter. Use “Zhang Wei” instead.

Do not write the address. (10 points)

To Whom It May Concern,

　　As one of the regular customers of your flagship store, I really like your products. Sadly, I found the mobile phone I bought last week was of poor quality, so I am writing this letter to express my complaint and give you a suggestion.

　　There is a problem that the battery needs recharging after a mere 2 hours of use. As a result, I need to carry my charger with me when I go out for a day. Personally, it would be better if you could prolong the battery life through scientific and technological innovation.

　　I really hope you can settle the matter as soon as possible. And I would like to extend my greatest appreciation if you are so kind as to take my suggestion into consideration.

　　Yours sincerely,

　　Zhang Wei

　　译文：

有关人士敬启：

　　作为你们舰店的一名老客户，我十分喜欢你们的产品。但令人遗憾的是，我发现上个星期购买的手机质量很差。所以我这写封信旨在表达我对此事的不满，并给你们建议。

　　问题就是，手机在使用仅两小时后就需要再充电。因此，当我外出时需要随身携带充电器。个人意见，你们最好通过科技革新来以此延长电池的使用寿命。

　　真心希望你们能够尽快解决这一问题。如果能考虑我的建议，将不胜感激。

　　你的诚挚的，

　　张伟

　　(本文为跨考教育教研室老师原创，转载请注明出处。)