6.投诉信

　　Directions: Write to the head of a train, and complain about its bad services.

　　You should write about 100 words on the ANSWER SHEET.

　　Do not sign your own name at the end of the notice. Use “Li Ming” instead.

　　Do not write your address. (10 points)

Dear Sir or Madam,

　　As a regular passenger of your train, I am severely disappointed to find that the service you have recently provided is far from satisfactory. Therefore, I am writing this letter to draw you attention to the matter in the hope that the present situation can be improved.

　　As we all know, punctuality is essential to the railway service. However, the train has been delayed from time to time, which has brought me much trouble and inconvenience. Even worse are the bad manners of your stewards and stewardesses. Their service has not benefited from the saying, “The customer is king.”

　　I believe you will take this matter into serious consideration and give a satisfactory reply as soon as possible. At the same time, I sincerely hope that you will review your management system. I would be glad to see improvement in your railway service.

　　Yours truly,

　　Li Ming

　　译文：

亲爱的先生/女士：

　　作为经常乘坐你们这班列车的一名乘客，我严厉的指出，近期你们提供的服务令人十分不满。因此，我这写封信是为了让你们对于此事予以重视，并期望你们能够改善现有的情况。

　　众所周知，准时是列车服务的根本。然而，这班列车却时常晚点，这给我带来很大的麻烦和不便。更为糟糕的是你们乘务人员的无礼,他们的服务理念并非“顾客是上帝”。

　　我相信你们会慎重考虑此事，并尽快给与满意的答复。同时，我也诚挚的希望你们能够认真审视管理体系。期待你们的铁路服务有所提升。

　　你的诚挚的，

　　李明

　　(本文为跨考教育教研室老师原创，转载请注明出处。)