Directions: Write to the head of a train, and complain about its bad services.
You should write about 100 words on the ANSWER SHEET.
Do not sign your own name at the end of the notice. Use “Li Ming” instead.
Do not write your address. (10 points)
Dear Sir or Madam,
As a regular passenger of your train, I am severely disappointed to find that the service you have recently provided is far from satisfactory. Therefore, I am writing this letter to draw you attention to the matter in the hope that the present situation can be improved.
As we all know, punctuality is essential to the railway service. However, the train has been delayed from time to time, which has brought me much trouble and inconvenience. Even worse are the bad manners of your stewards and stewardesses. Their service has not benefited from the saying, “The customer is king.”
I believe you will take this matter into serious consideration and give a satisfactory reply as soon as possible. At the same time, I sincerely hope that you will review your management system. I would be glad to see improvement in your railway service.